Troubleshooting

Common Issues

MCP configuration file doesn't exist

Problem: The mcp.json file doesn’t exist in the expected location.Solution: You can create the file manually. The mcp.json file should be located at:

macOS (Cursor): ~/.cursor/mcp.json
macOS (Windsurf): ~/.windsurf/mcp.json
macOS (Claude Desktop): ~/Library/Application Support/Claude/claude_desktop_config.json
Windows (Cursor): %APPDATA%\Cursor\mcp.json
Windows (Windsurf): %APPDATA%\Windsurf\mcp.json
Windows (Claude Desktop): %APPDATA%\Claude\claude_desktop_config.json
Linux (Cursor): ~/.config/cursor/mcp.json
Linux (Windsurf): ~/.config/windsurf/mcp.json

Create the directory if it doesn’t exist, then create the mcp.json file with the configuration from the installation guide.Example:

# For Cursor on macOS
mkdir -p ~/.cursor
touch ~/.cursor/mcp.json

Then add the configuration:

{
  "mcpServers": {
    "nia": {
      "command": "pipx",
      "args": ["run", "--no-cache", "nia-mcp-server"],
      "env": {
        "NIA_API_KEY": "YOUR_API_KEY",
        "NIA_API_URL": "https://apigcp.trynia.ai/"
      }
    }
  }
}

Tools not showing in MCP client

Problem: After installation, the Nia tools don’t appear in your MCP client (Cursor, Claude Desktop, etc.).Solution: This usually happens when the MCP server isn’t installed globally. Make sure you’ve installed using pipx for global installation:

# Install pipx first if you haven't
pip install pipx

# Install nia-mcp-server globally
pipx install nia-mcp-server

Why pipx is recommended:

pipx installs packages globally in isolated environments
Tools are available system-wide
No conflicts with other Python packages
Automatic PATH management

After installing with pipx:

Update your MCP configuration to use pipx run
Restart your MCP client completely
Check if tools appear in the MCP tools section

If you previously installed with pip, uninstall first:

pip uninstall nia-mcp-server
pipx install nia-mcp-server

"No API key provided" error

Problem: Getting an error that no API key was provided.Solution:

Ensure you’ve replaced YOUR_API_KEY with your actual API key from app.trynia.ai
Check that the environment variable is correctly set in your MCP configuration
Verify there are no typos in the environment variable name NIA_API_KEY
Make sure there are no extra spaces or hidden characters in your API key

Example of correct configuration:

{
  "mcpServers": {
    "nia": {
      "command": "pipx",
      "args": ["run", "--no-cache", "nia-mcp-server"],
      "env": {
        "NIA_API_KEY": "sk-proj-abc123xyz789",  // Replace with your actual key
        "NIA_API_URL": "https://apigcp.trynia.ai/"
      }
    }
  }
}

"Command not found: pipx" error

Problem: Getting “command not found” when trying to use pipx.Solution: Install pipx first:

# On macOS with Homebrew
brew install pipx
pipx ensurepath

# On Windows
pip install pipx
pipx ensurepath

# On Linux
pip install pipx
pipx ensurepath

After installation, you may need to:

Restart your terminal
Add pipx to your PATH if not done automatically
Verify installation with pipx --version

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Getting Help

If you’re still experiencing issues:

Check the main documentation: Review the installation guide for detailed setup instructions
Community support: Join our Discord community for help from other users
Direct support: Contact us through app.trynia.ai
Email support: The most effective way to get help is to email arlan@nozomio.com

Pro tip: When seeking help, include:

Your MCP client (Cursor, Claude Desktop, etc.) and version
Your operating system
The exact error message you’re seeing
Your configuration (with API key redacted)

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